Barracuda Managed Workplace → TOPdesk

Trouble Tickets and Devices in Barracuda Managed Workplace are automatically created as Incidents and Assets in TOPdesk and continuously kept in sync both ways

  • Overview

    Our Barracuda Managed Workplace to TOPdesk connector exposes a webservice that enables Managed Workplace to automatically send information about updated Trouble Tickets into TOPdesk for creation as Incidents.

    The connector also periodically imports all the existing devices from Managed Workplace and recreates them as Assets in TOPdesk which ensures that your Trouble Tickets/Incidents in TOPdesk are always linked to the correct asset and customer in TOPdesk.

  • Personal data

    Rest assured that we have taken the appropriate steps to ensure you can trust us and this connector with any personal data that may be present in processed data and comply with directives such as GDPR.

    This particular connector does not use or process any personal data at all.

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